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Terms and Conditions

Welcome to CIUDAD MADERAS, this agreement describes the general terms and conditions (hereinafter, the Terms and Conditions) applicable to the use of the services offered by Fraccionadora La Romita S.A de C.V., or any affiliated company or of its same business group in the web site www.ciudadmaderas.com, with address located in 5 de mayo street, No. 75, Col. Centro Histórico, Querétaro, Qro, same corporate name that for the effects of the present will be identified as CIUDADAD MADERAS. When entering and using this site, whose domain name is www.ciudadmaderas.com, property of CIUDAD MADERAS, you are recognized as USER of the same one for what it is considered accepting the terms and conditions contained in this agreement. If the USER does not accept in absolute form the terms and conditions of this agreement, he/she must abstain from using and viewing www.ciudadmaderas.com. In the event that the USER continues with the use of www.ciudadmaderas.com such action shall be deemed as acceptance.

I. INFORMATION CONTAINED in www.ciudadmaderas.com:
To access certain services, you must have read the corresponding privacy notice and register your personal data. USERS acknowledge that by providing the personal information required in any of the services provided in this web site, they give CIUDAD MADERAS the express authorization to use them under the terms of the privacy notice. At the moment you register in our safe server, your personal data, domiciliary and those related to your payment method, are incorporated to our data base, being used only to process the order, as well as to send information about offers and services that may be of your interest; if you request it.
According to our guarantee of security and confidentiality, in www.ciudadmaderas.com we are specially interested in offering our clients the highest level of security and protecting the confidentiality of the data they provide us. Therefore, commercial transactions are conducted in a secure server environment under SSL (Secure Socket Layer) protocol and all communications are transmitted encrypted. For validation and security purposes of the transaction, CIUDAD MADERAS may request at any time the documents that guarantee the authenticity of the user's identity (official identification, proof of address, among other documents).

This page makes use of Openpay as a form of payment, subject to its terms and conditions.

The trademarks, logos, service marks, registered trademarks (collectively the "Trademarks") displayed on www.ciudadmaderas.com or in the content available through the Website are registered Trademarks and may not be used in connection with products and/or services that are not related, associated or sponsored by their right holders and that may cause confusion to customers, or in any manner that disparages or discredits their right holders. All Trademarks not belonging to FRACCIONADORA LA ROMITA S.A DE C.V. or any of its affiliated companies that appear on the Web Site or through its services, if any, are the property of their respective owners. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Website without the written permission of FRACCIONADORA LA ROMITA S.A DE C.V. or such third party that may own such Trademark. The misuse of the Trademarks displayed in the Web Site or in or through any of the services of the Web Site is strictly prohibited and CIUDAD MADERAS reserves the right to claim on such rights.

The exposed prices of all the products of CIUDAD MADERAS are without VAT, likewise such prices are subject to updates according to the commercial values and the final financial run in terms granted by CIUDAD MADERAS for the total liquidation of its products. The offers and promotions do not include taxes or required administrative payments, so the USER is subject to the process of purchase and sale formalization where CIUDAD MADERAS will require the necessary information and documentation according to the civil legislation and the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Proceeds, as well as the subscription of the corresponding contract, so in case the USER does not accept such terms, the operation will not be considered as formalized.
The promotions and offers published in CIUDAD MADERAS website may vary from those advertised in our physical points of sale. Likewise, CIUDAD MADERAS will inform the USER about the validity of each offer or advertising campaign and the restrictions and conditions.
The USER understands and accepts that by virtue of the acceptance of these General Conditions, he/she also accepts to receive commercial information from CIUDAD MADERAS via e-mail. In the same way, the USER can contact CIUDAD MADERAS in case he/she wants to stop receiving information of promotions and advertising of products and services by sending his/her request to the "PRIVACY NOTICE" area, through the e-mail account aviso.privacidad@ciudadmaderas.com.

Through www.ciudadmaderas.com the USER will be able to set aside the lot of his preference, subject to the available inventory regarding the different housing and commercial developments, with the purpose that the USER cannot commercialize such lot with third parties, as long as the USER presents the required physical documentation, complies with the validation processes and policies of CIUDAD MADERAS, covers the totality of the down payment which is variable according to the commercial value of the lot of his interest, as well as subscribes the purchase contract with all the legal terms. In case the process for the formalization of the purchase-sale is not perfected in a term of 30 thirty calendar days, the USER will lose his right to a set aside and likewise the amount that was covered to guarantee it will not be reimbursable for any cause attributable to the USER.

CIUDAD MADERAS makes available to the USER, the online payment of monthly payments for lot and/or maintenance products through its system, which is subject to the authorizations and policies of the Banking Institution. In case the USER chooses as payment method, bank card, the creditor of the USER will be the financial institution that grants the corresponding credit. With the exception of the previous assumption, the USER acknowledges and accepts that his creditor is CIUDAD MADERAS through any of its corporate names or its assignee company, according to the housing development or product. The Months Without Interest (MSI) program is only offered as a payment option if the order qualifies and the credit card you are using participates. The MSI payment option only applies to credit cards issued by banks that are registered in the MSI program. It is important to mention that not all credit cards offered by participating banks are eligible for MSI payments so you should check the details of your card issuing bank.
Online payments must be confirmed for the charge to be reflected successfully, a process that may take from 48 to 72 hours, so in case the USER is in the collection system for late payment and has made its payment online, the collection efforts will not cease until CIUDAD MADERAS is successfully notified of the charge.

The program called CLUB MADERAS consisting in the possibility to access to rewards of discounts and/or benefits, is only to the users who download and make use of the corresponding application, which will indicate in a clear way the trade, discount and specific product that is in promotion, accepting the user that the diverse discounts can generate a variable saving.
CIUDAD MADERAS through CLUB MADERAS disclaims all responsibility for the services and products that are purchased in the various affiliated stores, without having any responsibility to respond or repair damages to the consumer.

The Organismo Operador de Aguas Maderas is a private entity that provides drinking water, drainage and sewerage services in accordance with the concession contract granted by the competent municipal authorities. The contracting of the service of Organismo Operador de Aguas Maderas will be subject to the instrument to be executed between it and the customer, which is regulated in accordance with the applicable legislation, the published and authorized tariffs and restrictions. The customer submits to the process of request, review and validation of the necessary information to be able to proceed with the contracting of the service.
The Organismo Operador de Aguas Maderas through the web portal www.ciudadmaderas.com.mx and https://ooam.com.mx/ will collect in accordance with the PRIVACY NOTICE

JOB BAG recruits and analyzes the profile of the USER according to the information given by the latter to CIUDAD MADERAS in the form that must be filled in a mandatory way by the USER as well as the availability of vacancies, for which the USER accepts and adheres to the use of his/her personal data to be analyzed and validated by the recruitment area, Therefore, CIUDAD MADERAS reserves the right to select or decline the USER's application profile at any time and at no time it represents a job offer or hiring where employer or civil rights and obligations are born between CIUDAD MADERAS and the USER. In order to formalize an employment relationship between CIUDAD MADERAS and the USER, the legal hiring processes and the subscription of the corresponding contract between the parties must be carried out.

CIUDAD MADERAS is not responsible for any damage, damage or loss to the USER caused by failures in the system, server or Internet. CIUDAD MADERAS will not be responsible for any virus that could infect the equipment of the USER as a consequence of the access, use or examination of its web site or as a result of any transfer of data, files, images, texts, or audio contained in it. The USER will NOT be able to impute any responsibility or demand payment for loss of profit, by virtue of damages resulting from technical difficulties or failures in the systems or in Internet. CIUDAD MADERAS does not guarantee the continuous or uninterrupted access and use of its site. The system may eventually be unavailable due to technical difficulties or Internet failures, or any other circumstance beyond CIUDAD MADERAS' control; in such cases, CIUDAD MADERAS will try to restore it as soon as possible without any responsibility. CIUDAD MADERAS will not be responsible for any error or omission contained in its web site.

These General Conditions shall be governed in all points by the laws in force in the Republic of Mexico. In case of controversy, regarding the interpretation, compliance and execution of these General Conditions, the parties expressly agree to submit to the jurisdiction of the competent courts of the City of Santiago de Querétaro, Qro, and consequently waive any other jurisdiction that, due to their present or future domicile, may correspond to them.

Terms and Conditions