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In accordance with the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals, FRACCIONADORA LA ROMITA S.A DE C.V. or any of its affiliated companies, hereinafter identified as CIUDAD MADERAS, with address at Calle 5 de Mayo, number 75, Col. Centro Histórico, Querétaro, Qro., C.P. 76000, hereby makes available the following PRIVACY NOTICE.

CIUDAD MADERAS, is responsible for the use and protection of your personal data that are provided to us through the services available on the portal www.ciudadmaderas.com or through the various formats and physical forms, telephone communication, electronic messaging, or any other means known or to be known. In this sense and in compliance with legal obligations, through this instrument we inform you as the owner of the data collected and the purposes for which they will be used.

We inform you that we collect your personal data, including sensitive personal data, in order to establish the relationship with you the customer, make the payment transaction, billing, as well as meet your requests, for advertising purposes, marketing, commercial prospecting, collection notices, customer identification in accordance with the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin or other requirements that by law or court order must be met.

For the aforementioned purposes we need to obtain some or all of the following personal data:
1. Client's full name
2. Gender
3. Age
4. Occupation
5. Telephone number
6. E-mail
7. Date of birth
8. Address
9. Federal Taxpayers Registry
10. Unique Key of Population Registry
11. Financial and/or banking information
12. Property data
13. Personal data (Marital status, Nationality, family and/or non-family references)


We inform you that in accordance with the so-called ARCO rights (Access, Ratification, Cancellation and Opposition), you may at any time request the correction and/or modification and/or substitution of your own personal information in case you need to update it due to any change. Likewise, you have the right to have your information permanently removed from our database, when you consider it pertinent, as well as the right to oppose the use of your personal information for specific purposes. For any question related to the exercise of the aforementioned rights, you may submit your request to the following e-mail address:

aviso.privacidad@ciudadmaderas.com and such request will be answered by our executive on duty in charge of the area of personal data protection and privacy, through the same email address in which will give prompt resolution to your request.

By means of this document, you, as the owner of the data, grant full authority to CIUDAD MADERAS to transfer such personal data to any of the affiliated or subsidiary companies of FRACCIONADORA LA ROMITA S.A DE C.V., also authorizes CIUDAD MADERAS to share the Personal Data (including e-mail address, telephone number and patrimonial and/or financial information) with the service providers or outsourcing companies, or with the companies with whom CIUDAD MADERAS has a collaboration relationship, alliance or commercial agreement, that contribute to improve or facilitate the operations of its object respecting the moral and values of the company, with strict adherence to the guidelines contained in the Federal Law of Protection of Personal Data in Possession of the Individuals. In the event that users provide, on their own initiative, additional information to such service providers directly, such service providers will use this information in accordance with their own privacy policies.

CIUDAD MADERAS cooperates with the competent authorities and other third parties to ensure compliance with the laws, for example in protection of industrial and intellectual property rights, fraud prevention and other matters so it may disclose the Personal Data of its users under requirement of the competent judicial or governmental authorities for purposes of investigations conducted by them, even if there is no executive or judicial order or subpoena, or for example (and without limitation to this assumption) when it comes to criminal investigations or fraud, hacking or copyright infringement. In such situations, CIUDAD MADERAS will cooperate with the competent authorities in order to safeguard the integrity and security of the Community and its users. CIUDAD MADERAS may (and users expressly authorize it) communicate any Personal Data about its users in order to comply with the applicable regulations and to cooperate with the competent authorities insofar as we understand it necessary and appropriate in relation to any investigation of an illicit or that may expose CIUDAD MADERAS or its users to any legal responsibility. This right will be used by CIUDAD MADERAS at its sole discretion when deemed appropriate or necessary to maintain the integrity and security of the Community and its users, to enforce the General Terms and Conditions and other policies.

In case of any change in our PRIVACY NOTICE, you will be notified through one or more of these means:
1. At the address of the various points of sale and customer service of CIUDAD MADERAS;
2. Through the internet portal www.ciudadmaderas.com
3. Through the contracts or official forms of CIUDAD MADERAS.
4. By e-mail.

ISSUANCE DATE: January 21, 2020
LAST UPDATE: January 21, 2020